Odem Terms & Conditions Of Use 

Communications
All inquiries may be directed to:
Odem
Suite 108, 80 William St
East Sydney NSW 2011
Australia
Australia

Overview
All visitors to the odem.com.au website are deemed to have agreed to be bound by the rules and conditions as posted on the website. These rules may be amended by Odem Pty Ltd (Odem) from time to time without any prior notice. If you do not agree to be bound by any of the terms and conditions please discontinue using the website.

Product display, availability & purchasing
At Odem we do our best to ensure that all online representations of colours and sizes of garments are accurate. However, slight variations in colour may occur as the colour you see depends on your computer picture resolution and monitor settings.

GST/Taxes
Odem collects and remits GST taxes as required by law on purchases made via the Site. For orders to oversees customers that don't pay the tax, the 10% is simply transferred over to be a handling cost.

Currency
All purchases made will be in Australian Dollars. Odem is providing an indicative pricing in foreign currencies, this may not be 100% accurate. The transaction will occur in the nominated Australian $ figure.
Odem reserves the right to:

  • take reasonable steps to verify that any order made, or credit card details supplied by a customer are legitimate;
  • cancel any order, in which case, Odem will notify you of the cancellation and the reason for the cancellation by email, mail or telephone using the contact details provided by you. We will refund any money paid using the original method by which the merchandise was purchased; and
  • contact you by email, mail or telephone using the contact details provided by you, to obtain further instructions in the event that an item you have ordered is out of stock or unavailable for any reason.

Delivery
Orders are generally dispatched within 48 hours using registered Australia Parcel Post services or by courier. Generally, deliveries within Australia will take between 3-7 working days (depending on the delivery address). Deliveries outside of Australia can take up 10 working days (depending on the delivery address).

We recommend that you provide us with a daytime delivery address where someone will be available to accept the delivery, as a signature is normally required. If no one is at the specified address at the time the delivery is made a notice will be left in your letterbox notifying you of the attempted delivery and providing instructions for collection from your nearest post office or re-delivery.

International orders: International customers will be responsible for local duties and taxes. Sorry no C.O.D's or P.O. Boxes. All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other custom charges that you may incur.

Note that delivery times may vary when an item is on back order.

Please note that Odem cannot accept responsibility for delays in delivery that result from things outside our control (for instance unusual weather conditions, strikes and natural disasters).

Odem has the right to cancel an order if we are delivering to an area that your couriers do not service or an additional fee may be added.

Disclaimer of warranty
Customer and prospective customer access to this website is provided on an "as is" basis and without warranty of any kind, whether express or implied, including without limitation, warranties of merchantability, fitness for a particular purpose or title.

Linking
This website may, from time to time, contain links to websites of other organisations which may be of interest to you. Linked websites are responsible for their own web content and any products or services sold via their websites. Access to any linked site is entirely at your own risk. Odem takes no responsibility and have no liability arising out of your use of linked sites.

Limitation of liability & Indemnity
Under no circumstances will Odem be liable to any user of this website for any costs or damages of any kind, whether direct or indirect, that they may incur in connection with their use of this website. Further, all users of this website indemnify Odem against all claims, damages, costs and expenses arising from or related to their use of this website.

Returns
You may return any product purchased through the Odem Online Store within 21 days of receipt, provided that the product is unused and repackaged in its original packaging materials. If you have received the wrong product, or a product that is damaged or defective or contains a damaged or defective part, you may contact us to obtain return instructions. If you would like to return an item to us, please contact us within 5 days of receiving your order to let us know you will be returning the item.

All items that are sent back MUST be posted via registered post. Any item that is not sent via registered post and goes missing in the post will not be credited. So we ask that you always post the item back via registered post. It is also very important that you email or call through with the registration number as this is the number that will be used for insurance a registered item is void without it.