Odem Website Privacy & Security Notice 

Odem recognise that your privacy is very important to you. Accordingly, we are committed to respecting the privacy of your personal information and ensuring that we comply with applicable privacy legislation.

This Website Privacy & Security Notice explains our policy for dealing with personal information that we collect through our website and the mechanisms we use to assist us in protecting the information we collect.

Throughout this policy, we refer to your 'personal information' which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your home address and home telephone number are examples of personal information.

The nature of our business
We are principally a retailer. Retailing can utilise a number of facilities and functions including shops (off the street and in shopping centres), the Internet, promotional material (using various forms including paper and electronic mail outs), credit and other card systems, layby arrangements and reward schemes. As a successful and long established retailer we carry out any or all of these means of business from time to time.

What kind of information does Odem collect?
The information about you which we may collect through the website includes:

  • information collected when you subscribe to our newsletters (for instance, this may include personal information such as your name and email address);
  • the content of electronic forms you submit via the website (for example delivery and payment information, including credit card details;
  • any messages or comments you submit to us via the website, eg through an email or 'Contact Odem' form; and

How does Odem use your information?
We use your information to enable us to process your order. We will also send you an email to confirm your order and we may need to contact you by phone or email if we have any questions in relation to your order. With your permission, we may also email you our Odem newsletter and any special promotional offers. In addition, we may collect data to assess customer satisfaction with our products and website that we rely on, to improve the service we offer our customers. We will not sell or pass on your details to any non-associated business.

Does Odem share your information with third parties?
We may share personal information with other service providers including organisations that assist us by providing mail delivery or courier services for the purpose of delivering your order, catalogue or promotional material to you in an efficient manner.

How does Odem protect credit card details and other personal information?
Protecting the safety of your credit card and personal information is important to us. Accordingly, we have implemented a number of security measures to maintain the security of our website.
We use the highest strength Secure Sockets Layer (SSL) 128 bit encryption to transmit your personal and credit card details with security and privacy. SSL is a sophisticated method of scrambling data as it travels from your computer to our website's servers.

However, shoppers should be aware that there are inherent risks associated with online transactions despite the precautions taken.

How do I access and update my personal information?
We strive to keep your personal information accurate and up-to-date. Should you wish to access, update or modify your personal information profile including billing and shipping information please contact us.
If at any time you would like us to remove you from our email list, simply reply to the email with "Unsubscribe" in the subject heading, or email us at info@odem.com.au

How do Odem use cookies & JavaScript on our website?
A cookie is a small data file that websites often store on your computer's hard drive when you visit their site. A cookie may contain information (such as a unique user ID) that is used to track the pages of the sites you've visited.

We, along with many other commercial websites, use cookies but do not store personally identifiable information in your cookie. For example, we may collect information about the date, time and duration of visits and which pages of the website are most commonly accessed. Odem also use your cookie to help us keep track of your order as you shop on our website. We may also use cookies to track the identity of the website you visited immediately prior to Odem. This information is used by us to help to administer and improve our website and access to our website.

You can refuse cookies by turning them off in your browser. If you turn off cookies, we will be unable to track your order or enable you to make a purchase from Odem.

Links from Odem’s website
The website may, from time to time, contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.

Where do I get further information about Odem’s privacy policy?
If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, you may contact us as set out below:

Email: info@odem.com.au
Phone: +61 412 064 211
Suite 108, 80 William St
East Sydney NSW 2011

This Website Privacy & security Notice is effective from April 2007.